FAQ

What condition will the car be in?

The vehicles we offer have been inspected and, if necessary, refurbished. They are all in good condition but might have minor areas of damage such as a small scratch which we will include as an image in the advert. Such minor damage is far from uncommon on used vehicles and each vehicle is priced accordingly.

Is there a delivery charge?

No, delivery to any UK mainland location is included.

How long will I have to wait to receive my Arval car?

The process should take less than two weeks from the point you confirm the order to vehicle delivery.

Is a warranty included?

Yes - all of our cars come with a 12 month warranty provided by Warranty Direct.

When will the car next need an MOT or Service?

You will have a minimum of six months before your car needs its next Service or MOT.

Will the car have full service history?

Yes, all of our vehicles to buy have full service history.

How do I pay?

You need to pay the full amount for the vehicle via bank transfer. As soon as these funds have cleared in our bank account we will call you to organise the delivery. 

What if the vehicle arrives and I'm not happy with it?

A 14-day Cooling Off period applies. This means if you're not completely happy with the vehicle, you have 14-days from delivery to let us know. We will collect the vehicle and give you a full refund.

I've also seen this car on AutoTrader - is it yours?

Yes - we dual list our cars on AutoTrader and AutoSelect. The price and what you get is exactly the same.

What condition will the car be in?

The vehicles we offer have been inspected and, if necessary, refurbished. They are all in good condition but might have minor areas of damage such as a small scratch or scuffed alloy wheel. Such minor damage is far from uncommon on used vehicles and each vehicle is priced accordingly.

Is there a delivery charge?

No, delivery to any UK mainland location is included.

How long will I have to wait to receive my Re-Lease car?

The process should take less than two weeks from the point you confirm the order to vehicle delivery.

Will I own the vehicle at the end of the lease?

No, this is a contract hire agreement and Arval will own the vehicle throughout. At the end of the contract term we will come and collect it from you.

What documents will I have to sign?

You will need to sign a contract, an order form, and complete a Direct Debit mandate. Your direct debit date will be the 15th of each month.

Can I choose how long to lease the vehicle for?

Yes - we offer a choice of 12 and 24 month contracts to choose from.

How many upfront payments do I have to pay?

You have the choice of paying one, three, six or nine initial payments. The more you pay upfront, the lower your monthly rental.

How will I be billed?

We will bill you through a monthly invoice which will be sent to you on the first of each month. We can provide you with online invoicing alongside or to replace paper invoicing.

Who is responsible for maintenance?

You are responsible for the maintenance of the vehicle in line with manufacturer standards but we offer a range of fixed price maintenance options including our Arval Total Care package.

Will I need to get an MOT for the vehicle?

Yes – when your leased vehicle turns three years old, it becomes your responsibility to take it for an MOT regardless of the maintenance package you have taken. We will send you an MOT reminder in plenty of time before it’s due. 

How will fair wear and tear be managed at the end of my contract?

Your vehicle will have photos taken just before it’s delivered to you and taken again when it’s collected at the end of your contract. Fair wear and tear will only be charged on any damage caused during the period of your lease which falls outside of the standards specified by the British Vehicle Rental and Leasing Association (BVRLA).

Got a question?

The team are available to help Monday to Friday 9am to 5pm.